Contact
For issues, usage questions, or account questions, please contact us through the Fanely official LINE account.
Check the Contact
Contact us via Fanely LINE
Replies may take some time. Please include the screen, action, and error message when you contact us.
Core features
Allowance management
Record allowance, spending, and balances for each family. If a balance looks incorrect, check the initial or current balance in settings.
Chore management
Parents create tasks, children accept and report completion, and rewards are paid after approval.
Good points
Record positive actions as points and use them in a way that fits your family rules.
Family and accounts
- A family group is created or managed by a parent.
- Children can use Fanely as managed children created by a parent or as invited accounts.
- When sharing a device, use child mode to switch the visible member.
FAQ
Notifications do not arrive
Check both iPhone notification permissions and Fanely notification settings. After changing permissions, reopening the app may help update the state.
Subscription status is not reflected
Check your connection and try restoring purchases from settings or the paywall.
How long can I view data?
Older data may be hidden in the app depending on your plan and operations. Check the in-app notice for the hidden period.